Choosing just the right gift box or shipping method can be tough sometimes. We hope that this information to commonly asked questions will help guide you through your cherry shopping. If there is anything you are still curious about or need further assistance with, please email our friendly Cherry Ambassadors.
WARM WEATHER SHIPPING UPDATE
Products shipping FedEx 2nd Day with a cold pack will ship Monday through Wednesday (orders placed after 11 AM EST Wednesday will ship the following Monday). To ensure your order arrives safely and unmelted during the hot summer months, all orders containing chocolate and frozen items require a cold pack and FedEx 2nd Day Shipping. Cold packs are included at no extra cost!
Can I customize my own gift box?
Yes! You certainly can. Even better, we don’t charge extra for our gift packaging. We know that everyone has different tastes, and “just the right” gift box might not be something we’ve thought of yet. You can rest assured that everything (with the exception of cases of product) ships in a beautifully hand-packed gift box with the Northern Michigan touches of a pine cone, birch bark, cedar sprig and an Artist drawn gift message card. We have many different shapes & sizes of boxes, so we will use our expertise to pack your order just the right way. Therefore, you don’t have to tell us to put it in a gift box because your order will ship in a gift box, whether its to yourself or a lucky gift recipient.
Can I purchase wine on your website?
Yes! When it comes to ordering and shipping our wonderful cherry wines, there are some rules we need to follow and things to be aware of. Wine and cider can only be shipped to addresses in Michigan and Ohio. Wine and cider only ship via 2-day shipping at the rate of $24.95, please choose this option at checkout. Please be aware that a signature of a person at least 21 years old will be required upon delivery. Federal and state laws require us to verify that anyone ordering wine is at least 21 years old. During your checkout process you will be asked to provice the date of birth for the purchaser.
I can't log in.
Most log-in problems are caused by forgotten passwords or using a different email then you registered with. If you can't login, you can reset your password. This page will also let you know if you are attempting to use an email that is not in our system.
I did not get my password “recovery request” or my confirmation/tracking e-mails.
Today’s email accounts are pretty savvy at catching emails that might be from unapproved sources. If you can’t find your e-mail from us, be sure to check your “spam” or “junk mail” folder and save firstname.lastname@example.org as a recognized address to ensure the email will come right to your inbox.
Where do I use my Cherry Republic Gift Card?
You can use your Gift Card or e-Gift Card in any of our stores.
What do I do if my order is submitted and I need to make a change?
Please make sure to review your order before checking out. All orders go immediately to our fulfillment center, for processing and shipping of your Ruby Red Morsels of Joy. We are unable to make any changes once your order is placed.
Where can I give feedback on my order experience?
After placing your order, you will receive an email confirmation of your order to the e-mail address you provided after you submit your order. There will be a survey link in the e-mail that you can click on answer a few short questions. We appreciate your help in improving our customer service and ensuring our Cherry Ambassadors aren’t trying to sell you foreign fruit!
What shipping method is the “Cherry Republic flat rate”?
This is our most common shipping method. If you are choosing this method, your shipment will be sent via FedEx Home Delivery/Ground. These shipments must be going to an physical address in the Continental US.
What is the “USPS Priority Mail” shipping method?
The USPS Priority Mail option is required when shipping to AK, HI or PO boxes. This method is through the United States Postal Service and generally takes 1-3 business days for the Continental US and 3-5 business days for AK & HI.
Can I select a future ship date?
Yes. The "future ship date" requested is the date your order will begin to be processed and then will prepare for FedEx Express 2-day shipping. FedEx Express 2-day ($24.95) is the only shipping method available for this service. For FedEx Express 2-day shipping service information please refer to our “Help with Shipping” section. Please contact us to place an order with a future ship date.
How can I estimate my delivery time?
Depending on your shipping method, time your order is placed and what day you are ordering, your approximate delivery time can vary. Please refer to our “Help with Shipping” section to help answer some of your questions and provide you with a Fed Ex delivery map*. If you still have any questions, please do not hesitate to call our customer service staff.